Monday, July 20, 2009

Table Games Labor Standards - Dealer Break Schedules

While establishing labor standards for a Table Game Department is a fairly straight-forward exercise, the entire process requires several steps – Dealer Coverage, Supervisor Coverage, and Tables Required by Game Type will all need to be created in order to produce and accurate overall Department labor standard. This time I will discuss establishing Dealer Coverage requirements, or, calculating a Dealer work-to-table ratio using break schedules.

Most Nevada and East Coast casinos utilize a 60 minute on - 20 minute off Dealer break schedule, a ratio commonly called a 60:20. Essentially, a 60:20 target is the same as covering 12 tables with 16 Dealers, by using this ratio the following standards can be used to calculated the number of Dealer labor hours per open table hour:

Blackjack, Carnival Tables - 1.33 Dealer hours per Table Hour.
Roulette - 1.33 Dealer hours per Table Hour + Racker (Mucker) coverage if Roulette Chippers are not installed.
Craps - Typically 3 X 1.33 (3.99) Dealer hours per open Table Hour + Box coverage if provided by Dealers (normally the Box Person is a Supervisor; however, some jurisdictions allow Dealers to set Box).

Most Midwestern casinos favor an 80 minute on - 20 minute off Dealer break schedule, a strategy which results in a bit more than 6% of increased labor efficiency along with higher Toke Rates for participating Dealers (essentially, using 15 Dealers to cover 12 tables). Using an 80:20 break standard the following ratios can be used to determine required Dealer labor by Table Hour:

Blackjack, Carnival Tables - 1.25 Dealer hours per Table Hour.
Roulette - 1.25 Dealer hours per Table Hour, again, + Racker (Mucker) coverage if required.
Craps - Typically 3 X 1.25 (3.75) Dealer hours per open Table Hour, again, + Box coverage if provided by Dealers.

Specialty games not listed here may require different Dealer coverage per open Table Hour. Establish Baccarat coverage based on game requirements (Mini-Bac versus Full Bac). Also, you may need to factor in fixed Toke Committee labor standards if members of the Committee perform their functions while on the clock.

Poker Dealer break schedules are normally a little different from Table Games targets, I have encountered many combinations or work-to-break ratios while working with different Properties. Determine the work-to-break ratio in use and calculate accordingly (some Card Room Dealers work a 120:30 break schedule, or, a 1.25 factor of required Dealer coverage per open Table Hour). Because in many cases Poker Dealer keep their own Tokes, break schedules can be even more aggressive than Table Games Dealers and at times I have observed the ratios going to 1.20 Dealer Hours per open Table Hour or more.

Multiplying open tables by game type using your break schedule calculations will yield the number of Dealer headcount required to cover. Check your results paying close attention to low-volume hours (particularly at closing), if you see the calculation returning a headcount target value slightly higher than your desired target (due to rounding), then adjust using a maximum Dealer headcount threshold.

Next time we will cover the second component of developing Table Games Labor Standards, that being the calculation of Supervisor Coverage requirements using Break Strings.

22 comments:

  1. I don't know how to play casino games. Please share another gclub for learning play casino.

    ReplyDelete
  2. Very nice post.really I apperciate your blog.Thanks for sharing.keep sharing more blogs.

    thai porn

    ReplyDelete
  3. This is one of the most important blogs that I have seen, keep it up! https://casinoonline.md

    ReplyDelete
  4. How do I calculate required staffing for tables?

    ReplyDelete
  5. You seem to indicate that the number of dealers should be driven by open tables and not number of players?

    ReplyDelete
  6. What happens when a casino constantly keeps putting dealers on 1hr 40 and 2hr strings. I wish this was a little more in depth. Realistically, midwesterM casino aren't being put at 120's due to short staffing. A revolving door. And an exhausted staff. And good point Matthew Witt.

    ReplyDelete
  7. Texting. Sorry. There is no accountability for these breaks. Once you push a mind beyond an 1hr 20. Mistakes are inevitable. Getting more production and loosing more staff as result.

    ReplyDelete
  8. Your blog has always attracted me and this particular post left me speechless. It is one of the best pieces of writing I have seen. Good job.
    Thanks
    Play Rummy Online For Real Cash

    ReplyDelete
  9. I haven’t heard about this before but glad that I did. I was looking for Play Bitcoin Live Dealer when I found your blog. Thanks for the share of this awesome information.

    ReplyDelete
  10. Awesome blog, thank you so much for sharing with us. Please visit New Online Casino UK and get assured welcome bonus.

    ReplyDelete
  11. Your blog has always attracted me and this particular post left me speechless. It is one of the best pieces of writing I have seen. Good job da ga truc tiep and truc tiep da ga

    ReplyDelete
  12. Thank you for taking trouble to help me. I do appreciate it. truc tiep bong da k+ | game danh bai online

    ReplyDelete
  13. Thanks for sharing this post. join our casino community for any query.

    ReplyDelete
  14. Gambling clubs have consistently tricked many individuals toward them. The fundamental purpose for the fame of gambling nightrush casino is the degree for winning a lot of cash. With the appearance of online gambling clubs, it has become significantly simpler to play an enormous assortment of club games.

    ReplyDelete
  15. Hi,
    Thanks a lot for sharing this valuable and useful content with us. Being a reputational company in onlinecasinosoftwareforsale. We offer the best online casino software providers in the market. We provide casino software to a large number of casino operators, making it one of the popular casino software platforms on the internet. Casino Software Providers known as the best online casino software providers .
    We always understand your needs and provide you with exactly what you want.
    Thanks again for sharing valuable content with us.
    Thanks & Regards!

    ReplyDelete
  16. You will find that you do not even miss playing in a traditional casino because SCR888 brings you all the thrills and excitement you need.
    SCR888

    ReplyDelete
  17. Thanks for sharing this post. join our kqbd 7m bet168

    ReplyDelete
  18. Vbet 79 – nhà cái hoạt động trong lĩnh vực casino trực tuyến và cá cược thể thao đang thu hút đông đảo người chơi.

    ReplyDelete
  19. Những trận chiến đỉnh cao được live trực tiếp mới nhất mỗi ngày.
    truc tiep da ga sẽ phát trực tiếp đá gà thomo campuchia cho các anh em với những trận đấu đỉnh cao. Hứa hẹn mang đến trận đấu mãn nhãn

    ReplyDelete

Labor Is Your Largest Controllable Expense...

So Take Control Of It!